Package Examination

• You have the right to open your package upon delivery to examine the products.

• If you are dissatisfied and choose not to accept the package, you will not be charged any fees, including delivery.

Returns

• Within 2 days of receiving your order, you can return any item in its original condition and packaging for a full refund (excluding shipping fees).

• Cextra will arrange a courier to pick up the returned items at your convenience.

• Once we receive and inspect the returned items, we will process your refund within 5 working days.

• Please note: Shipping fees for return will be deducted from your refund amount (90 EGP).

Exchanges

• Within 5 days of receiving your order, you can exchange any item for a different size, color, or style.

• Cextra will send you the new items at your chosen address.

• You will pay the full amount of the new item; once we receive the returned item, we will refund its amount within 5 working days.

• Please note: Shipping fees for exchange will be deducted from your refund amount (90 EGP).