سياسة الاستبدال

Within 5 days of receiving your order, you can exchange any item for a different size, color, or style.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
In case of any missing part of the products or the packaging, the courier can not pick up the items from your side
in case of receiving wrong orders or a manufacturing fault, exchange will be done for free within 2-4 working days from the request.
In case of exchange due to choosing the wrong size ( for rings ) or mind changing, the order can be exchanged but subjected to shipping fees to be paid by the customer.
Cextra will send you the new item(s) at your chosen address.
You will pay the full amount of new item, once we receive the returned item we will refund it’s amount within 5 working day.
You will be responsible for any additional shipping charges and price differences of the exchange.