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RETURN & EXCHANGE Policy

Package Examination

You have the right to open your package upon delivery to examine the products.

If you are dissatisfied and choose not to accept the package, you will not be charged any fees, including delivery.

Returns

Within 2 days of receiving your order, you can return any item in its original condition and packaging for a full refund (excluding shipping fees).

Cextra will arrange a courier to pick up the returned items at your convenience.

Once we receive and inspect the returned items, we will process your refund within 5 working days.

Please note: Shipping fees for return will be deducted from your refund amount (70 EGP).

Exchanges

Within 5 days of receiving your order, you can exchange any item for a different size, color, or style.

Cextra will send you the new items at your chosen address.

You will pay the full amount of the new item; once we receive the returned item, we will refund its amount within 5 working days.

Please note: Shipping fees for exchange will be deducted from your refund amount (70 EGP).